Humphrey Theodore K. Ng'ambi
Multi-Disciplinary Technology Professional
ITSM · GRC & ESG · Cybersecurity Engineering · Software Engineering · Ethical Systems Design
Professional Summary
Accomplished technology leader with 20+ years of experience architecting enterprise solutions at the intersection of ITSM, GRC/ESG, cybersecurity engineering, and ethical systems design. Proven track record of transforming complex business requirements into scalable, secure, and maintainable systems that drive measurable impact.
Founder and CEO of Spout Technologies (Pty) Ltd, an independent software and product studio building vertical SaaS platforms across professional services, nonprofit operations, and financial technology. Currently serving as CIO/CTO at Kettle Consulting, directing technology strategy across managed services, cybersecurity, and enterprise advisory.
Core Competencies: Solution Architecture · Cybersecurity Engineering · Full-Stack Development · Multi-Tenant SaaS Design · Cloud Architecture · Digital Transformation · Project Leadership · Stakeholder Management · Team Development · Ethical AI/EI Integration
Education
Executive MBA
Quantic School of Business – Valar Institute (In Progress, 2026)
MSc. Financial Engineering
WorldQuant University (In Progress, 2028)
Bachelor of Science, Computer Science
University of the People (2024)
Associate of Science, Computer Science
University of the People (2021)
Certifications
- ▸IBM AI Engineering Professional Certification
- ▸Google Cloud Generative AI Leader Certification
- ▸Microsoft 365 Certified: Administrator Expert
- ▸Microsoft Certified: Cybersecurity Architect Expert
- ▸Google Cybersecurity Professional Certificate
- ▸CompTIA Security+ | Network+ | A+
Technical Expertise
Programming
Python · PHP · Dart/Flutter · C++ · JavaScript / React / Node.js · HTML/CSS · PowerShell · Linux Shell
Cloud Platforms
Microsoft Azure · Google Cloud Platform · AWS · Firebase / Firestore / Firebase App Hosting
Security
SIEM · SOAR · EDR/XDR · NGFW/UTM · Penetration Testing · ISO 27001 · POPIA · SOC 2 · Zero-Trust
AI & Intelligence
Artificial Intelligence · Emergent Intelligence Systems · LLM Integration · Prompt Engineering · Vertex AI · Gemini
Key Projects & Technical Leadership
Atlas OS — Founder & Lead Architect
Spout Technologies | 2024 – Present | Johannesburg, South Africa
Multi-tenant, vertical-configurable professional services operating system — an Odoo/Salesforce-class platform targeting accounting firms, law firms, nonprofits, and financial services providers across Sub-Saharan Africa.
React 19 · Next.js · PostgreSQL 15 · Firebase · GCP · Gemini 2.5 Flash
Westfert Fertilizer Pricing Platform — Lead Engineer
Spout Technologies | Dec 2024 – Present
Modernised a 15-year-old Excel-based pricing model into a scalable, real-time quoting system for agricultural fertiliser sales across Southern Africa.
Flutter/Dart · Firebase · 120+ Unit Tests · 40% reduction in support tickets
ISOCore Compliance Management System — Solutions Architect
Cert Africa | Johannesburg, South Africa
Comprehensive ISO compliance management platform streamlining certification processes, document management, and audit workflows.
PHP/Laravel · React/Node.js · MariaDB · 60% reduction in audit preparation time
Professional Experience
CIO / CTO | Kettle Consulting
2019 – Present | Johannesburg, South Africa
Serving as de facto CIO and CTO, directing integrated technology, customer experience, and cybersecurity strategies for managed services and enterprise advisory practice. Oversee IT infrastructure, system administration, network security, cloud operations, and digital forensics across South Africa and Zambia.
Managing Partner | TORQUE Marketing Limited
2014 – 2025 | Multi-location (Lusaka, Johannesburg, Charlotte)
Strategic and operational leadership for boutique marketing and technology consultancy serving enterprise clients across three countries.
Owner & Chief Support Engineer | PC Assist, Inc.
2007 – 2016 | Zambia / United States
Founded and operated technology support firm with 12-person engineering team delivering exceptional IT support and client training.
Leadership Philosophy
Technical Excellence: Unwavering commitment to structural and logical soundness across all implementations, governed by the Prime Directive: no fix reintroduces old errors or creates new ones. Readability, maintainability, and performance are non-negotiable.
Emergent Intelligence (EI) Design: Pioneer of dignity-first AI integration — designing systems where intelligence emerges as a collaborative partner, not a replacement. Research focus on agency vs. autonomy in system design, value-aligned technology evolution, and the .person specification framework.
Ethical Technology: Champion of human-centred solutions that elevate rather than diminish human capability — with particular emphasis on African contexts, Indigenous cultural preservation, and accessible design for underserved markets.
References and detailed project portfolios available upon request.